Changes are needed to remain competitive!
As leaders, we must regularly optimize existing processes and invent new products or programs to enhance revenues and quality or to minimize costs in order to remain highly competitive.
The head office often faces challenges when
... implementing new projects in all hotels such as:
- a new appraisal system,
- a new breakfast standard or
- a new procedure to merge customer data in
the front office system,
... as well as when updating and re-enforcing existing procedures, processes, or simple instructions such as
- rate loadings for the coming year or
- a credit card allocation upon check-in.